Business — imaging
AUG Imaging
Drone and visual documentation for construction, real estate, marine, and hospitality clients across South Florida. I founded it in 2022, and it still runs.
augimaging.com →About
About ten years of customer-facing work: high-volume intake, consultative sales, and a few years running my own imaging studio.
Right now I'm a senior CX specialist at Atticus, a legal-tech B Corp. I've handled around 7,800 client intakes there. I also build internal tools when the process gets in the way, and a daily performance tracker I put together in Apps Script got picked up by the rest of the team. That has become the part of the job I like most.
Before Atticus, I started AUG Imaging, a drone and visual documentation studio in Miami serving construction, real estate, marine, and hospitality clients.
Outside of work, I make pizza and photograph stunning natural wonders when I can get to them.
Connor
Augustine
I work in customer experience at Atticus, run AUG Imaging in Miami, and build practical tools around the workflow problems I keep running into. This page is where I track the work, experiments, photographs, and projects that connect all of it.
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Now
Business — food
grainz.pizza
I got obsessed with making a good pie and it turned into a small food business. Grainz is gourmet frozen pizza made in Miami for local pickup and delivery.
The point is simple: frozen pizza does not have to be a compromise. Same dough, same ingredients, same care as a pie coming out of a real oven. It just happens to live in your freezer until you want it.
grainz.pizza →Tools & automation
Internal apps
Trackers, calculators, and small internal apps built with Apps Script, Looker, and Claude Code. Most started as something I had done manually hundreds of times and did not want the team to keep repeating.
View tools →Ongoing
Photography
Landscape, travel, aerial, and in-camera experiments, made on foot and in the air.
View work →Selected photographs
LandscapeLight & Forms
Studio · in-cameraExperiments made on a light table and behind wet glass — closer, stranger, and mostly one take.
From my pizza kitchen
grainz.pizzaPower Lines of Tiya
FilmFilmed in Tiya, Ethiopia during my final week in the Peace Corps — days before the global COVID-19 evacuation.
Resume
Connor Augustine
(215) 606-7027 | augustine.connor@gmail.com | Homestead, FL | linkedin.com/in/connor-augustine
Summary
Customer experience and operations professional with 10+ years of customer-facing experience across high-volume intake, consultative sales, and founder-led client delivery. At Atticus, handled 7,800+ intakes, 2,397 of which resulted in signed retainers, and built internal tools adopted by the VP of CX and rolled out across the full team. Strongest at turning frontline workflow problems into practical systems that improve performance, adoption, and client outcomes.
Experience
Atticus, Remote - Legal-tech B Corp, $100M+ raised from Forerunner, Google Ventures, True Ventures
Senior CX SpecialistJul 2025 - Present
- Handled 7,800+ intakes, with 2,397 clients retained, generating ~$1.34M in retainer value to date.
- Beat expected conversion by 7-13% on harder-than-average disability cases.
- Built a daily performance tracker with Google Apps Script and Looker API pulls, giving 60+ agents clear bonus targets.
- Created a branded quarterly bonus calculator; VP of CX directed full-team adoption of tracker and calculator.
- Chosen as senior CX specialist to launch a new team, mentor hires, and establish standards.
CX SpecialistOct 2024 - Jul 2025
- Set a company record by sending 50 client referrals in one day.
- Won top-retainer award 2x, reaching 200%+ of monthly goal on a 30+ agent team.
- Closed 1,037 retainers in six months, averaging 157% of target.
- Guided thousands of disability clients through urgent, emotional decisions with speed and accuracy.
- Promoted to Senior CX Specialist in nine months for sustained top-tier performance.
AUG Imaging, Miami, FL
Founder, Drone & Visual DocumentationJul 2022 - Present
- Founded a drone and visual documentation business for construction, real estate, marine, and hospitality clients.
- Closed $150K+ in client projects through outbound prospecting, referrals, and consultative sales.
- Led end-to-end delivery: discovery, quoting, drone capture, stakeholder updates, final assets, and retention.
University of Pennsylvania, Philadelphia, PA
Client Success Manager, Health ServicesOct 2020 - Jun 2022
- Managed data for 5,000+ stakeholders using REDCap and Excel, maintaining 99% accuracy.
- Improved client communication workflows, strengthening response time and stakeholder satisfaction.
- Supported patients and staff through high-pressure health-services issues with accuracy and discretion.
Education
University of Pennsylvania, Philadelphia, PA
Bachelor of Arts - Political Science & Government - GPA: 3.8
Honors: Summa Cum Laude, Dean's List
Honors: Summa Cum Laude, Dean's List
Skills & knowledge
CX Operations & Enablement
Adoption rollout, KPI tracking, workflow improvement, training & mentoring
Adoption rollout, KPI tracking, workflow improvement, training & mentoring
Internal Tools & Data
Google Apps Script, Looker, Hex, Claude Code, Excel/Sheets
Google Apps Script, Looker, Hex, Claude Code, Excel/Sheets
Customer Success
High-volume intake, needs assessment, escalation handling, onboarding, retention
High-volume intake, needs assessment, escalation handling, onboarding, retention
Sales & Growth
Consultative sales, outbound prospecting, pipeline management, proposal development
Consultative sales, outbound prospecting, pipeline management, proposal development
Platforms
Salesforce, HubSpot, Google Workspace, Slack, Asana, Jira, Apollo.io, Sales Navigator
Salesforce, HubSpot, Google Workspace, Slack, Asana, Jira, Apollo.io, Sales Navigator